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Shipping & Fulfilment

  • Last Updated - January 2024 - Collette Taylor - Owner Bella & Bear Keepsakes

  • As a small business our turnaround times vary, we always display the current turnaround times for all orders on our website. This timescale begins upon receipt of your clothing should your order require them. Whilst we will always endeavour to meet or beat those timescales please be mindful that life happens and sometime there can be a delay in your order. If you would like an update on your order please contact us immediately at collette@bellaandbearkeepsakes.com

  • Most U.K orders are shipped with Royal Mail. Orders made with your irreplaceable clothing is sent using their special delivery service which is fully tracked, requires a signature and should arrive within 24 hours of dispatch. Orders which are NOT made with your clothing are sent Royal Mail 2nd class, with the exception of 'children's art hoops' which are sent Royal Mail 1st Class. 

  • In some cases a large order of multiple keepsakes will exceed Royal Mail weight & size limits. In this case the order will either be split into smaller packages and sent with Royal Mail (you will be informed if you are to expect multiple packages). If this isn't an option then another courier service will be used. The package will still be sent fully tracked, signed for and arrive within 24 hours of dispatch. ​

  • We do accept international orders, however you will need to contact us to get a shipping quote. We can then open up your shipping zone so you can place your order.

  • For all items shipped internationally to and from Bella & Bear Keepsakes, any customs charges incurred are the responsibility of customer to pay. 
  • Should a customs charge be incurred sending your items to Bella & Bear Keepsakes, you will be forward the information to pay these fee's online. Your items cannot be delivered until this charge has been settled. Bella & Bear Keepsakes will NOT take any payment from you for customs charges.

  • All items shipped internationally are sent fully tracked and signed for.

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